Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
Please be aware that the appointment fee will be credited toward your service cost and is non-refundable if the cancellation is made less than 24 hours before the appointment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
The registration fees for the Premium Membership plan are refundable if unused within 10 days.
| The Free Membership guidelines grant you: | Premium Membership offers you: |
|---|---|
| 10% off after referring 5 people | 10% off on either products or services after 3 referrals |
| Access to all products and services | 20% off on exclusive sales and promotions for products annually |
| Top-tiers customers are eligible for a 20% birthday discount on either products or services, to be used within their birth month. | 50% birthday discount on either products or services, to be used within your birth month. |
| Full access to all products and services | |
| A free cosmetic tattoo touch-up within 3 months |
Contact us at zonunisecretskincare@gmail.com for questions related to refunds and returns.